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What does support include?

What Does Support Include?

At Digiware.io, we are committed to helping our customers make the most of their digital products and services. Here's an overview of what our support covers:

1. Installation Assistance

  • Guidance on installing PHP Scripts, WordPress Plugins, Mobile Code, and Software (Mac/Windows).
  • Help with setting up services such as Instagram, YouTube, Trustpilot, and WhatsApp.
  • Step-by-step instructions or documentation for self-installation, if applicable.

2. Product Usage Support

  • Assistance in understanding the features and functionality of the purchased product.
  • Tips and best practices for using our software and services effectively.

3. Bug Fixes and Technical Issues

  • Resolving bugs or errors in PHP Scripts, WordPress Plugins, or Mobile Code provided by Digiware.io.
  • Fixes for compatibility issues within the supported environment (e.g., PHP version, OS).

4. Activation Support

  • Help with the activation of services like Canva Pro, WhatsApp API, Instagram Services, YouTube Tools, or Trustpilot Reviews.

5. General Queries

  • Addressing questions related to product functionality, service usage, or account details.

What Support Does NOT Include?

  • Customization: We do not provide custom code, features, or design modifications.
  • Third-party Services: Issues caused by third-party tools, software, or hosting platforms.
  • Unsupported Environments: Support is limited to environments specified in product requirements.
  • Usage Beyond Limits: Misuse or exceeding limits of subscription-based services like Canva, Instagram, or YouTube.
  • Training: In-depth training on the use of products or platforms.

How to Get Support

  1. Contact Us:
    Email: support@digiware.io
    Response Time: Within 24-48 hours on business days.

  2. Support Hours:

    • Monday to Friday: 10 AM – 6 PM (IST)
    • Closed on weekends and public holidays.

  3. Documentation and Guides:
    Visit our Help Center for detailed documentation, FAQs, and tutorials.

We’re here to make your experience seamless and productive. Reach out whenever you need assistance!

Team Digiware.io

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